Welcome to the Eevent Help Center – your one-stop support hub.
Here you’ll find answers to the most common questions about using our platform, managing services, and booking events.

🔹 Getting Started

Q: How do I create an account?

• Click Sign Up on the homepage.
• Choose to register with your email or social account.
• Verify your email, and you’re ready to go!

Q: How do I log in?

• Use your registered email/phone and password.
• If you forget your password, use the Forgot Password link to reset it.

🔹 For Customers (Booking Services)

Q: How can I find services for my event?

• Use the search bar or filters to browse categories like catering, photography, venues, etc.
• View provider profiles to compare pricing, reviews, and availability.

Q: How do I book a service?

• Select the provider you like.
• Choose your package/date.
• Confirm and pay securely through Eevent.

Q: Can I cancel a booking?

• Yes, you can request a cancellation from your Bookings dashboard.
• Refunds depend on the provider’s cancellation policy.

🔹 For Providers (Creating Services)

Q: How do I list my service?

• Log in and go to My Services → Add Service.
• Fill in details (title, description, price, images, availability).
• Publish and start receiving bookings.

Q: How do I manage my bookings?

• Go to your Provider Dashboard.
• Accept, reschedule, or decline bookings as per your availability.

Q: How do I get paid?

• Payments are released to your account after the service is completed, minus platform fees.
• You can track payouts in your Wallet/Transactions section.

🔹 Payments & Refunds

• Payment Methods: Credit/Debit cards, UPI, Net Banking, Wallets.
• Refunds: Processed within 5–7 working days depending on the payment method.
• Security: All payments are encrypted and processed securely.

🔹 Account & Settings

• Update Profile: Go to My Account to edit your info, photo, or preferences.
• Change Password: Available under Settings → Security.
• Delete Account: Contact support if you want to permanently close your account.

🔹 Still Need Help?

If you can’t find what you’re looking for:
📧 Email us at info@eevent.com.au
💬 Use the Live Chat
 

We’re here to make your Eevent journey smooth and stress-free.